spm-slides.tex: bad management.

1 files changed, 3 insertions, 0 deletions

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--- a/spm-slides.tex
+++ b/spm-slides.tex
@@ -180,6 +180,8 @@ Infrastructures.
     \item Coercive techniques don't work.  People should feel that
       their connection to a project, and influence over it, is
       directly proportional to their contributions.
+    \item Monetary and non-monetary motivations.   Extrinsic motivation and intrinsic motivation.  Overjustification Effect.
+    \item {\bf Goodhart’s Law} - when a measure becomes a target, it ceases to be a good measure.  Example: customer retention, tester bug reporting.  Danger: people game the system.
     \end{itemize}
   \item Set standards for communications.
     
@@ -564,6 +566,7 @@ Modern army: 7:1.
 ``Even minor frustrations caused by using under-powered tools add up, making programmers grumpy and unhappy. And a grumpy programmer is an unproductive programmer.'' - Joel Spolsky.
 Dolly Parton.
 
+Bad management: \href{https://www.joelonsoftware.com/2006/08/09/the-econ-101-management-method/}{Econ 101 management}. ``Management simply doesn’t know how to teach people to do better work, so they force everybody in the system to come up with their own way of doing it.''
 
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 \foilhead{Customers}