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diff --git a/spm-slides.tex b/spm-slides.tex index ddd4526..407fc5f 100644 --- a/spm-slides.tex +++ b/spm-slides.tex @@ -180,6 +180,8 @@ Infrastructures. \item Coercive techniques don't work. People should feel that their connection to a project, and influence over it, is directly proportional to their contributions. + \item Monetary and non-monetary motivations. Extrinsic motivation and intrinsic motivation. Overjustification Effect. + \item {\bf Goodhart’s Law} - when a measure becomes a target, it ceases to be a good measure. Example: customer retention, tester bug reporting. Danger: people game the system. \end{itemize} \item Set standards for communications. @@ -564,6 +566,7 @@ Modern army: 7:1. ``Even minor frustrations caused by using under-powered tools add up, making programmers grumpy and unhappy. And a grumpy programmer is an unproductive programmer.'' - Joel Spolsky. Dolly Parton. +Bad management: \href{https://www.joelonsoftware.com/2006/08/09/the-econ-101-management-method/}{Econ 101 management}. ``Management simply doesn’t know how to teach people to do better work, so they force everybody in the system to come up with their own way of doing it.'' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% \foilhead{Customers} |